Frequently Asked Questions
Accessibility
- Which areas of Mykonos are accessible for people with disabilities?
Some parts of the island are accessible and we can guide you to the most comfortable and accessible places.
- How can I inform about accessibility needs when booking?
You can let us know your needs when you complete your booking or contact us for assistance.
- What are the accessible transport options for people with disabilities?
We provide special vehicles for people with mobility needs, ensuring comfortable and safe transportation.
- Which areas of Mykonos are accessible for people with disabilities?
Some parts of the island are accessible and we can guide you to the most comfortable and accessible places.
- How can I inform about accessibility needs when booking?
You can let us know your needs when you complete your booking or contact us for assistance.
- What are the accessible transport options for people with disabilities?
We provide special vehicles for people with mobility needs, ensuring comfortable and safe transportation.
Booking Info
- What are the safety conditions during the journey?
All our vehicles are equipped with the latest safety standards and our drivers follow strict instructions for your safety.
- What are the vehicle options available for transport? Can I choose the vehicle I want when booking?
Yes, you can choose your preferred vehicle, subject to availability. We offer a variety of vehicles, from small cars to luxury vans and minibuses, to cater for every mobility need.
- How can I modify or cancel my reservation?
You can amend or cancel your booking via the website or by contacting our support team.
- What are the payment options available when booking?
We accept payments by card, bank deposit or cash on delivery of the service.
- What are the safety conditions during the journey?
All our vehicles are equipped with the latest safety standards and our drivers follow strict instructions for your safety.
- What are the payment options available when booking?
We accept payments by card, bank deposit or cash on delivery of the service.
- When does 10% discount apply?
The 10% discount applies to your next booking, provided it is made at least 24 hours before departure.*
*Bookings made less than 24 hours in advance are considered last-call and are excluded from the offer. The discount applies exclusively to pre-planned — not on-demand — rides.
- Cancelation Policy
Cancellations made 72 hours or more before departure are eligible for a 50% refund of the booking amount. Cancellations made 48–72 hours before departure are eligible for a 25% refund. Cancellations made less than 48 hours before departure are non-refundable.
Travelling by vehicle
Travelling with kids
- Are there special services for families with children?
We provide transport services that are comfortable and safe for families with children, ensuring a pleasant journey.
- Do you offer car seats for children?
Yes, we can offer car seats for children upon request at the time of booking.
Travelling with pets
- What are the best beaches for pets in Mykonos?
There are special beaches that allow pets, and we can guide you to the most pet-friendly beaches on the island.
- Are there any restrictions on pets in vehicles?
For safety reasons, pets must be in a special cage or on a leash during the journey.
- Can I travel with my pet?
Yes, we do allow pets in our vehicles, as long as you inform us of their presence at the time of booking.